Privacy Policy

1. Definitions and Scope

This Privacy Policy ("Policy") applies to the processing of your personal information through DeepVo.ai services ("Services"). In this Policy, "personal information" means any information that can identify a specific natural person individually or in combination with other information. We act as the data controller responsible for processing personal information collected through the Services.

2. Information Collection

The information we collect includes but is not limited to:

• Account information: Name, email address, password provided during registration
• Usage data: Access time, operation records, device information
• Audio files: User-uploaded audio recordings
• Transcribed text: Text transcriptions generated through the service
• Payment information: Payment information processed through third-party payment platforms
• Device information: IP address, device ID, operating system, browser type
• Location information: Approximate location inferred from IP address
• Cookies and similar technologies: Used to improve user experience and analyze service usage

We may receive personal information from third-party platforms (such as Google Calendar, Zoom, etc.), including usernames, email addresses, calendar information, etc.

3. Information Use

We use the collected information to:

• Create and manage your account
• Provide and improve services
• Process user requests
• Send service notifications
• Prevent fraudulent activities
• Conduct data analysis
• Train and improve our AI models
• Monitor service usage
• Send product news and updates
• Comply with legal obligations

We may conduct manual reviews of de-identified audio records to further improve our model training data. We will obtain your explicit consent before conducting such processing.

4. Information Sharing and Disclosure

We do not sell your personal information. We only share your information in the following circumstances:

• With your explicit consent
• To comply with legal requirements or respond to government requests
• To protect our legal rights
• To share necessary information with service providers to provide services
• In the event of company merger, acquisition, or asset transfer

We may share information with the following types of third parties:

• Cloud service providers: For data storage and computation
• Analytics service providers: For service usage analysis
• Payment processors: For processing payment transactions
• AI service providers: For providing AI functionality support

5. User Rights

Under applicable law, you have the following rights:

• Right of access: Request access to your personal information we hold
• Right of rectification: Request correction of inaccurate or incomplete personal information
• Right of erasure: Request deletion of personal information in specific circumstances
• Right to object: Object to our processing of your personal information
• Right to data portability: Obtain your personal information in a structured, commonly used format
• Right to restrict processing: Request restriction of processing your personal information
• Right to withdraw consent: Withdraw previously given consent

To exercise these rights, please contact: support@deepvo.ai. We may require you to verify your identity and request additional information when necessary.

6. Information Security

We take appropriate technical and organizational measures to protect your personal information, including:

• Data encryption in transit
• Secure storage
• Access control
• Regular security audits
• Employee privacy training
• Incident response plans

However, data transmission over the internet has inherent risks, and we cannot guarantee absolute security. We recommend you take appropriate measures to protect your account information, such as using strong passwords and changing them regularly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When no longer needed, we will securely delete or anonymize your personal information. Specific retention periods depend on the type of information and processing purpose.

8. Cross-Border Data Transfer

To provide global services, we may transfer your personal information to other countries/regions for processing. We will ensure appropriate security measures are in place, such as signing standard contractual clauses, to protect your personal information. For personal information transferred from the EU, UK, or Switzerland to the US, we comply with the EU-US Data Privacy Framework principles.

9. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Provide basic functionality such as login and user authentication
• Remember your preferences
• Analyze service usage
• Improve advertising effectiveness

You can block or delete cookies through browser settings, but this may affect your use of our services.

10. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you discover that we have mistakenly collected information from children, please contact us immediately.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time. Updated policies take effect upon posting. We recommend you regularly review this policy to understand any changes. Significant changes will be notified to you via email or in-service notifications. Your continued use of our services indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through:

• Email: support@deepvo.ai

If you are not satisfied with our response, you have the right to complain to the relevant data protection authority.